SERVER CLOSURE AND MIGRATION 28th April Update ( 10.30 am)12.04.2016

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28th April Update ( 10.30 am)

Hi Superstars,

TW Mstar is currently going through Maintenance since 2 a.m this morning. We will do an account migration in the following dates to most efficiently transfer our accounts while not inconviniencing the TW players.

Dates: 28/4, 29/4, 3/5, 5/5, 6/5
Time: 2am - 12pm

In order to receive the reward please login to TW Mstar -> Log out -> Login again. This is so that our database can be updated.

27th April Update ( 7.00 pm)

 Hi Superstars,

Taiwan MA has just ended. With this, today we have transferred additional 100 accounts to the server. Some issue was fixed in today's patch.

  • Reward bug for users who have opted to migrate SAM account to TW server  has been fixed. 
  • Reported wrong account transfer has been corrected. ( Those who went through Singapore/Malaysia CS team )

 

 

In order to receive the reward please login to TW Mstar -> Log out -> Login again. This is so that our database can be updated. 

You can check your account transfer status here:   https://events.mstar.garena.tw/checktrans 

26th April Updates ( 12.00 pm) :

Hi Superstars,

We have transferred another 500 accounts on 25th April. You can check your account transfer status here:  https://events.mstar.garena.tw/checktrans 


In order to receive the reward please login to TW Mstar -> Log out -> Login again. This is so that our database can be updated.

For those who were unable to receive their reward on 20th April patch will have the fix during 27th April MA.

 Those wrongly transferred account that has been requested for change through our CS team has been fixed.

 

25th April Updates ( 3.00 pm) :

Hi Superstars,

We have transferred 300 accounts on 20th April and have been getting some report from users saying that they can not get their reward.

We have been working with Nurien and found out that users who have opted to migrate SAM account to TW server is facing the issue. We will have the fix on 27th April during TW server MA. We will continue to do the server transfer from 27th after the reward issue is fixed. As such our schedule for transfer will be changed as following.

  • Registration Close Date: 26/04/2016
  • Transfer dates: from 20/04/2016 every working day untill 11/05 ( Expecting 300-500 accounts per day )

For any queries and report please direct it to our CS website. Facebook messages could take longer to be answered. :  http://www.garena.sg/support/email/

20th April Updates ( 8.25 pm) :

Hi Superstars,

 

We have succesfully transferred 300 or so accounts to TW server. More will soon to follow.

Please check at: : https://events.mstar.garena.tw/checktrans to see if your account has been transferred.

Please change your character name to less than 8 before collecting your rewards as not doing so will prevent you from getting your reward properly. If you try to get your reward before changing your name, you will not get your reward but system will state you have gotten it. Please take note.

 

20th April Updates ( 3 pm) :

Hi Superstars,

We are currently working hard to transfer as much account as possible right now. We will be transferring about 300 accounts today. Do note that this is a time consuming process and do lend us your patience. Please note that once the transfer have been made you need to change your character nickname to less than 8 characters! If not your account can get banned!

Here are some recent updates on items that can not be transferred. 

  • Gift and Mailbox will not be transferred
  • Coupons will not be transferred
  • Expired Fairies can not be used after transfer
  • Garden admin and part timer can not be carried over
  • Couple items in use will not be carried over
  • Relationships including couple, friends and crew will not be carried over
  • Music Collection will not be carried over
  • Most items will be transferred but occationally some items may not carry over.
  • Plants in the garden will be carried over. It will be stored in 臨時傢俱倉庫 and you just have to take it out
  • Old existing pets from SAM will be replaced with new pets when transferred to TW server.

We will make another announcement once the first transfer is made for the day. We are expecting to see about 300 accounts transferred today.

 

12th April (9 p.m.) Updates:


Hi Superstars,

It is really regretful to inform you that we have found an issue while testing our migration. All action items were failed to transfer on our test accounts. In order to not let our users lose their action items, we have requested help from our developers to fix this problem. We expect the issue to be solved and tested by mid- next week. Hence below is the new transfer schedule.

  • Registration Close Date: 26/04/2016
  • Transfer dates: from 20/04/2016 every working day untill 06/05


The dates  may change slighlty depending on how fast we can solve the issue. Please look out for update nearer to the date. Once again we would like to apologise to every one for the delay.

12th April Updates:

Hi Superstars,

First account transfer will be happening tomorrow! However due to the slow process account transfer we are sad to announce that we will be transferring the accounts in small batches every day ( 300-500 account per day ) instead of two days as mentioned before. Below is the new transfer dates and registration period. The transfer order will be by registration date. 

  • Registration Close Date: 26/04/2016
  • Transfer dates: from 13/04/2016 every working day untill 30/04

To check your accounts transfer status you can go into the following website to check:https://events.mstar.garena.tw/checktrans

Taiwan Naming Policy

For the accounts who are being transferred to Taiwan, your account will be given a nickname change tickets to change your nickname.

Your account will have "SM_"  infront of your original nickname and you have to change your nickname once you are in the TW server. Here are some of the rules for the new nickname. Please note that not following the rules can be punishable by premanent ban of account.

  • All transferred users will be given a new nickname which starts with "SM_". Please DON'T use "SM_" when you are changing your nickname.
  •  TW server limits the name to 8 characters.Some transferred nicknames might be too long in TW and have problems (e.g. others can't visit your house). So we kindly advise you to change into a new nickname to conform to the rule of TW. (After migration, you will receive a welcome package including a nickname changer in the gifting center by 11/5)
  • The crew information display can be wrong. All transferred users are without any crew. Once you join or create a crew, the icon and name of your crew will be shown correctly.

 

5th April 2016 Update:

Hi Superstars,

Due to technical complexity in account migration we will have to change the dates of account migration batches as below. We apologise for the inconvenience caused and we hope you can lend us your full understanding and support. The dates are as below.

registration during 31/3 ~ 12/4: transfer on 13/4
registration during 13/4 ~ 26/4: transfer on 27/4

Once again we thank you for your continuous support to Mstar.

1st April 2016 Update:

FAQ


1. How do I log out of the page so that I can submit registration for another account?

    You can empty your browser cache or althernatively use the following link: http://migration.mstar.garena.com/garena_oauth/logout 

2. When will the account transfer registration end?

    26th of April. However we urge you to do if before 26th of April as the transfer will be done in batches during Taiwan Maintenance.

3. Do I need to donwload the TW client?

    Yes. You have to download and install the TW client. This can be done from our Garena Plus Mstar pannel as usual.

4. What happens if I click on the wrong account to transfer?

    Unfortunately we can only allow users to choose once. Please make your selection carefully. The transfer can not be undone in most cases.

5. Do I carry over unspen mcash?

    Yes for the account you are migrating. No for the account you are deleting. ( eg. If you have accounts in both TW and SG server. If you 

     choose SG account to be migrated, your SG accounts unspent mcash is carried over but your TW accounts mcash will be removed.)

 

I hope these FAQs clarifies some of your doubts. :)

30th March 2016 Update:

 

Hi Superstars,

Hope you guys have been enjoying the cherished moments in the Singapore and Malaysia server. Tomorrow is the final day of Mstar Online and those who want to continue their journey in Mstar can migrate over to the Taiwan server to do so. Below are the details of the server migration.

Migration Website : http://migration.mstar.garena.com/ 

Migration Eligibility:

-Only characters created before 27 January 2016 00:00 (GMT+8) are eligible for migration.

 Migration Dates:

 -Players will be transferred to Taiwan Server-2 “磡體育” in batches on the following dates, depending on when the player opts-in:

 üregistration during 31/3 ~ 5/4: will be transferred on 6/4 (Taiwan server maintenance day)

  üregistration during 6/4 ~ 12/4: will be transferred on 13/4 (Taiwan server maintenance day)

 üregistration during 13/4 ~ 19/4: will be transferred on 20/4 (Taiwan server maintenance day)

 üregistration during 20/4 ~ 26/4: will be transferred on 27/4 (Taiwan server maintenance day)

 Carry Over Policies: 

-Items, M-cash, M-points, Candy, Garden information and other account information will be carried over. 
-Friend list, crew, couple relationships, ranking, garden admins, garden part-time cannot be transferred and will be reset. 
-All couple related items will be lost (a couple package will be given to all users). 
-Garena cannot be held responsible for any losses due to differences in client versions such as the loss of the Pet Collection. 
-Players who fail to opt-in for migration via this website will not have their accounts migrated and their accounts will be permanently lost without compensation, this change is not reversible.
-Players with existing characters in Taiwan Server-2 磡體育will be given a choice to overwrite their existing character. 
-Unspent Mcash will NOT be carried over from the account that is deleted.
-If the player chooses to delete a Taiwan account with a couple, the couple relation will end and all couple benefits will be lost. 
-For users who have reached level 20 (before 01/03/2016) on the account that has to be deleted will receive 300 candies as a appreciation gift. The gift has to be claimed by 11/05/2016 
-Users who had character with level 20 (before 1st March 2016) and above will receive a special “Welcome Package” after completing this process. The package has to be claimed by 11/05/2016

 

CS Support and Game:

-Taiwan’s client and customer support are in Traditional Chinese.

 -You will be able to access the Taiwan Mstar from the Garena Plus from 15:00, 31st March 2016

Compensation and Thank You Gifts:

Welcome Package (Level 20 and above as of 1st march)

 

  • Cinderella Magic (1 time) 
  • No Miss Potion (50 games)
  • Top Coupon, Unlimited, M-cash
  • Bottom Coupon, Unlimited, M-cash
  • Jacket Coupon, Unlimited, M-cash
  • Accessory Coupon, Unlimited, M-cash
  • Hair Coupon, Unlimited, M-cash
  • Shoes Coupon, Unlimited, M-cash
  • VVIP rewards for 3-mont
  • Nickname Changer (1 time)hs

 
 

 

 Couple Package A ( Who had a couple status )

Couple Pacakge B ( Who had no couple status )

300 Cadies ( Character deleted exceeds level 20 )

Above gifts can be claimed from Taiwan Gift website https://reward.garena.tw/ after you have your account migrated. 

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27th January Posting:

Dearest Superstars,

To start off, we would like to thank you for your endearing support; your passion and dedication has enriched the game and grown the community to what it is today. Over the past 2 and a half years, many irreplaceable memories were made. We at Garena are grateful for the support you have shown us at the numerous in-game and live events, where we got to befriend some of the most passionate players we’ve met thus far.

We are sad to announce today that the journey is coming to an end as our developer Netmarble will no longer be supporting Mstar Online in the Singapore and Malaysia regions. On 31st March 2016, the current Mstar Online server will be closing down.

However - when one journey ends, another begins.

Superstars will be granted the option to migrate to Mstar Online Taiwan and continue on their road to stardom in a new environment. You are in good hands as Garena Taiwan is a renowned publisher of Mstar Online, allowing the local community to continue to immerse themselves in their favourite k-pop culture. Look forward to highlights such as Home Garden Season 3 and over 130 songs. Featuring “Gotta Be You” by 2NE1, “Sober” by Big Bang, “R.O.D.” by G-Dragon and many more!

27 Jan 2016: Announcement Day Details

    • Top-up shop has been disabled.
    • There will be no new content updates, including planet stones.
    • VIP club closure. Superstars will still be able to claim February VIP rewards from the VIP website, but there will be no rewards/points recorded after Jan 2016.

Emergency patch details:

    • Disabled new character creation.
    • Disabled wedding booking system.
    • Updated Music Collection for Feb 2016. There will be no new music collections for Mar 2016.
    • Fixed bug affecting certain colours of Walking Speakers.

31 Mar 2016: Server Closure & Migration Details

    • After server closure, a web-based account migration site will be opened for a period of time.
    • Players need to opt in to migrate their characters to Taiwan. Failure to do so will result in a permanent and non-reversible character deletion.
    • Only characters created before 27 Jan 2016, 00:00 (GMT+8) are eligible for migratioin.
    • The launcher on Garena Messenger will open Mstar Online Taiwan instead.
    • Mstar Online Taiwan's client and customer service’s language is Traditional Chinese.
    • Transferrables
      • M-cash, M-points, Candy, Garden level, Garden Plants, pets, account level and other account information will be carried over to Mstar Online Taiwan.
      • Item synchronization between servers will enable most items to be transferred over.
    • However,
      • User-to-user relationships such as friend lists, crews, couple relationships, rankings, garden admin permissions and outstanding garden part-time jobs will be reset.
      • Couple related items will be lost (a compensation package will be given to affected users).
      • Pet race and pet puzzle mini games do not exist in Mstar Online Taiwan.
    • All players will receive a special “Welcome Package” including VVIP privileges.
 

More information will be released at a later date, kindly check back here regularly and watch out for updates.

It has truly been a great privilege to be able to bring Mstar Online to you. Once again, thank you for all your support and understanding. We hope to see you again in Mstar Online Taiwan!

Regards,
Mstar Online Team